Kentucky Office of Vocational Rehabilitation

Social Security - Ticket to Work Frequently Asked Questions

The Ticket to Work Program offers Social Security disability beneficiaries greater choice in obtaining the services they need to help them go to work.

Why will I receive a ticket?

Most Social Security and Supplemental Security Income disability beneficiaries will receive a "ticket" they may use to obtain vocational rehabilitation, employment or other support services from an approved provider of their choice.

Do I have to use the ticket?

No.  The Ticket to Work Program is completely voluntary.

How will choosing whether or not to work affect my benefits?

New and improved work incentives are available to assist you.

For more information about Social Security’s work incentives you can call the Social Security Administration's toll-free number: (800) 772-1213; contact your local Social Security office; or visit "The Work Site" at

Information is also available from the Ticket to Work helpline at 1-866-968-7842 (1-866-833-2967 TTY).  In addition, monthly webinars on work incentives can be accessed at

If I choose to use my ticket, whom can I contact?

The Kentucky Office of Vocational Rehabilitation can be your Ticket to Work provider.  You can contact an office near you to refer yourself for services (Directory) or call 1-888-211-7276 for further information.
You also have the option to choose an Employment Network.

Employment Networks are private organizations or public agencies, which have agreed to work with Social Security to provide services under this program. You can call the Ticket to Work helpline at 1-866-968-7842 (1-866-833-2967 TTY) for information about Employment Networks that serve the area where you live. If you use the Internet, you can find this information on Social Security Administration's special "Worksite," , and on the Ticket to Work website, Also, some Employment Networks may contact you to offer their services.

What if I lose my ticket or do not receive my Ticket?

Contact the Ticket to Work helpline at 1-866-968-7842 (1-866-833-2967 TTY)

Why choose Kentucky Office of Vocational Rehabilitation?
  • Kentucky Office of Vocational Rehabilitation provides high quality employment services to people receiving Social Security Income and Social Security Disability Income. We have established a working relationship with the Social Security Administration and understand the benefit issues that impact your going to work.
  • Kentucky Office of Vocational Rehabilitation knows that you have many other concerns when you consider going to work such as health care, childcare, and accessibility. We are knowledgeable about community resources and can assist you with these concerns.
  • Unlike other Employment Networks, Kentucky Office of Vocational Rehabilitation works with you regardless of whether you want to work full time or part time. We help you find work whether you want to supplement your check or eventually discontinue Social Security benefits entirely. We urge you to take advantage of benefits counseling so that you understand exactly what will happen to your monthly check and medical insurance when you go to work.
  • Kentucky Office of Vocational Rehabilitation's vocational rehabilitation counselors are educated professionals. We help you examine the labor market and choose a job that will maximize your strengths.
When you choose Kentucky Office of Vocational Rehabilitation, you can expect?
  • Individualized service delivered by qualified professional counselors.
  • Convenient locations throughout the state of Kentucky.
  • Services from approved and qualified vendors.
  • The benefit of over 80-years of experience and commitment to serving persons with disabilities. Each year we assist approximately 5000 persons with disabilities to be successfully employed.
Access to the services you need to reach your employment goal such as:
  • Assessment
  • Vocational Counseling
  • Training
  • Rehabilitation Technology
  • Interpreter Services
  • Disability Resource Information
  • Community Resource Information
  • Educational Support Services
  • Drivers Evaluation
  • Attendant care
  • Comprehensive Rehabilitation Center Services
  • Job placement and follow-up
Ticket to Work Philosophy and Principles

Kentucky Vocational Rehabilitation has as its mission to assist eligible individuals with disabilities achieve suitable employment and independence. Ticket to Work in no way changes that mission. All eligible individuals will receive the highest quality services consistent with the individual's strengths, resources, priorities, concerns, abilities, capabilities, interests, and informed choice. Services to eligible individuals will not be delayed while confirmation of Ticket availability is sought or negotiations with Employment Networks are in progress. Services agreed upon by the beneficiary and the Employment Network and listed in the Individualized Work Plan when an individual assigns his/her ticket to an Employment Network are considered comparable benefits for consumers and are not to be purchased by vocational rehabilitation. Eligible individuals who are referred by an Employment Network but whose Individualized Work Plan is not, in the opinion of the counselor, appropriate given the individual’s strengths, resources, priorities, concerns, abilities, capabilities, interests, and informed choice will be served under a new Individualized Plan for Employment including only those services which the individual and counselor agree are necessary to achieve the vocational objective. All Ticket to Work procedures are to be developed to ensure that the program meets the requirements of the Rehabilitation Act of 1973, as amended, and to limit the impact on field staff as they provide services to eligible individuals.

Service Fee Memorandums

Benefits Analysis

Benefits Analysis [MS Word - 280KB]

Policies and Procedures

Social Security [MS Word - 82KB]


Program Administrator, Donna Osburn

Ticket to Work/Social Security Administrator, Donna Osburn



Social Security Administration - (800) 772-1213

Kentucky Office of Vocational Rehabilitation - (888)211-7276 or (859) 246-2185

Ticket to Work Helpline
(866) 968-7842
(866) 833-2967 TTY


CWIC Contact List
[MS Word - 28KB]

Last Updated 1/5/2016